Web Browser Troubleshooting Tips

Fix browser issues by disabling extensions, enabling cookies and JavaScript, or clearing your cache and history.

Last updated on 20 May 2026

Web Browser Troubleshooting Tips

Browser Extensions

If you are using a supported browser, but see a message that your browser is unsupported, you may be using a browser extension that interferes with browser detection.

Try disabling your browser extensions and see if the problem is resolved.

Refer to the guides below on how to disable extensions in your particular browser:

Chrome (opens in new tab)

Safari (opens in new tab)

Firefox (opens in new tab)

Cookies and Javascript

With all browsers, cookies and JavaScript should be enabled.

Cache and Browsing History

If you encounter any login issues, you will need to clear your cache and browsing history.

You may refer to this guide (opens in new tab) on how to clear your cache.

Step-by-step guide from Singapore Student Learning Space on clearing browsing history, cache, and cookies in Chrome and Safari.

Image link (opens in new tab)