Unlock Account
Regain access to your locked student account by contacting your school's SLS Administrator for help. Accounts are locked after too many failed login or password reset attempts.
Last updated on 10 September 2026
How a Student Account Gets Locked
For security reasons, your account will be locked if:
you try to log in with an incorrect password too many times, or
you answer the security questions incorrectly too many times when resetting the password.
Unlock Student Account
You will no longer be able to log in even if you enter the correct password and neither you nor your teacher will be able to reset your password.
Please approach your school's SLS Administrator, who will verify your identity and assist you in unlocking your account.