How a Student Account Gets Locked
For security reasons, your account will be locked if:
you try to log in with an incorrect password too many times, or
you answer the security questions incorrectly too many times when resetting the password.
- When you are unsuccessful at logging in, there will be a message to inform you. You may continue to attempt to log in until the Login button no longer works and you are informed you are unable to continue.
- If you do not reset your password after the Login button is greyed out and attempt to log in repeatedly after refreshing your browser or using a different browser or device, you run the risk of getting your account locked.
- You will no longer be able to log in even if you enter the correct password and neither you nor your teacher will be able to reset your password.