(A3,3) Upload File

Uploading Files

Important: If you receive an error message when uploading a file, please check that your file(s) do not exceed the file size limits and/or dimensions.

1. Click the Upload File icon to open the Upload File subpage.

2. To upload a file,

   • Drag and drop a file into the box; or

   • Click the box and select a file through the file manager.

     

3. Click Upload when done.

4. In the SLS, Media Objects are grouped into the following categories, each with its respective file size limits:

Type of File	File Extensions	Individual File Size Limit	Mass File Size Limit
Documents	docx/xlsx/pptx/pdf/odt/ods/ odp/odg/odf/key/pps/pages/ numbers	50 MB	50 MB
Images (Up to 5000 pixels)	jpg/jpeg/gif/png/svg	10 MB	10 MB
Audio files	mp3/ogg/webm/mpa/wav/wma/ m4a	50 MB	50 MB
Video	mp4/m4v/ogv/avi/mov/mpg /mpeg/wmv/webm	500 MB	500 MB
HTML5 Packages	zip	500 MB	2 GB
ZIP Packages	zip	500 MB	2 GB
Augmented Reality	usdz	500 MB	500 MB
Text	txt	500 MB	500 MB
Scratch	sb2/sb3	500 MB	500 MB
Sketchup	skp	500 MB	500 MB

5. If the file is valid, it will be uploaded and scanned for viruses.

   Note:

   • The virus scan will take longer if the file size is large.
   • To view Augmented Reality files, a separate software may be required.
6. When the file is successfully uploaded, the Media Object will be added to your response.

Uploading Media Objects from an iOS Device

1. Uploads via iOS devices are supported.
2. However, if you encounter any errors, please ensure that you are uploading files from the Photo Library, Take Photo or Video, or Browse from Files.

Uploading Media Objects from an Android Device

1. Uploads via Android devices are supported.
2. However, if you encounter any errors, please ensure that you are uploading files from the Phone Directory.
   • While rare, Android users might encounter problems when uploading files directly from shortcut links such as Picture, Video and Recent.